When located in the same room as a fuel-burning appliance, if the alarm is wall mounted:
– It should be located close to the ceiling
– It should be located at a height greater than the height of any door or window
It should be at least 150mm from the ceiling. The alarm should be at a horizontal distance between 1m and 3m from the potential source.
If there is a partition in the room, the alarm should be located on the same side of the partition as the potential source.
Carbon monoxide alarms in rooms with sloped ceilings should be located at the high side of the room.
When located in a room with no fuel-burning appliance:
– Alarms located in sleeping rooms, living rooms and rooms remote from a fuel-burning appliance should be located relatively close to the breathing zone of the occupants.
Will my carbon monoxide alarm detect gas?
No. Your carbon monoxide alarm will only detect carbon monoxide, which is created by the inefficient burning of fuel (gas, coal and solid fuels etc.). This is a very poisonous gas but is not the same as LPG gas (Liquid Propane/Butane gas used in cookers or natural or methane gas). It will not detect a gas leak i.e. from your cooker.
What do I do if I suspect a leak of CO in my property?
Open all doors and windows. Turn off all gas appliances. Evacuate the property leaving all doors and windows open. Call your gas or other fuel supplier on their emergency number. Get medical help immediately for anyone suffering from the effects of carbon monoxide poisoning. Do not use the appliance again until a qualified person has checked it.
Some useful numbers:
The Emergency Gas Service 24-hour emergency line – 0800 111 999
HETAS Ltd (for solid fuel/oil burning appliances) – 0845 22 33 033
FireAngel Technical Support: 0800 141 2561
What is carbon monoxide and how is it produced?
Carbon monoxide (CO) is a colourless, tasteless, odourless gas.
The gas is produced when fuel (LPG gas, solid fuel, coal, oil, etc.) does not burn efficiently.
It can be caused by inadequately maintained or badly fitted domestic heating appliances such as wall heaters, fires and boilers and cannot escape from the home if the flue of chimney has a blockage.
Why is my CO alarm chirping once a minute and displaying ‘Err’ on the LCD screen?
In the first instance, always assume that an alarm event means CO is present, open windows, doors and if safe to do so, turn off all fuel-burning appliances. The ‘Err’ message means that an error has occurred with your alarm. If the product is within warranty, please contact Technical Support on 0800 141 2561, if not, replace the alarm as soon as possible to ensure you are protected.
Why is my alarm chirping and the battery icon flashing?
In the first instance, always assume that an alarm event means CO is present, open windows, doors and if safe to do so, turn off all fuel-burning appliances. The flashing battery icon indicates that the power pack is low and that the alarm needs replacing. If the product is within warranty, please contact Technical Support on 0800 141 2561, if not, replace the alarm as soon as possible to ensure you are protected.
Can I test the alarm with a match or a candle?
NO. CO is a by-product of inefficient burning, which is why we suggest using a smouldering incense stick due to the way this product burns.
My FireAngel CO alarm emits a single, audible chirp once per minute. Why does it do this?
• The unit continuously checks the settings of its sensor and circuitry. If any of these settings are found to be incorrect or if the batteries become low then the alarm will emit a single audible chirp once per minute for up to 30 days.
• Replace batteries immediately.
• If the product continues to chirp despite having new batteries and the product is still within warranty then contact Technical Support for advice. If the product is no longer in warranty, replace it immediately!
How do I return a product under warranty?
We recommend that you contact the FireAngel Technical Support Line in the first instance on 0800 141 2561 (1-800 523171 in Eire), Monday-Friday 9am to 5pm as we may be able to remedy the problem quickly over the phone (this is to prevent unnecessary returns that take a longer time to process).
Alternatively, you can e-mail email@example.com quoting the product model number, which can be found on the product or user manual. If there is a fault that we are unable to resolve then our Technical Support team will issue you with a returns authority number so that your product can be returned for testing.